Informatics Associate at Decibel Therapeutics
Boston, MA, US
Position Overview & Responsibilities:

The Informatics Associate provides technical and business workflow analysis and end user support for scientific applications used in areas across Preclinical Research, Clinical Development and G&A functions to support the company daily operating needs and future growth.

In this role the successful candidate will communicate with scientific application users and leaders to understand their needs and challenges and requirements for software systems. The Informatics Associate will take direct action to respond to needs, troubleshoot problems, and facilitate productivity through utilization of application resources. Responsibilities also include developing business processes and workflows for data management systems, tracking, acquisition, and analysis of data based upon the needs of internal research customers. The role calls for a combination of scientific training and informatics expertise. A strong technical background in Life Science applications, coupled with exceptional customer service skills is needed.

Support end-user applications to help with application functionality, future configurations and troubleshoot basic problems; Learn internal systems to become the knowledge expert.
Develop scripts, workflows, and automation procedures for routine lab workflows
Handle escalated technical issues both with IT and Informatics related issues/requests for applications used within the company
Assist in managing interactions with support resources from software vendors or external help desk(s)
Collaborate with cross functional groups of experts in other parts of the IT organization as required
Assist with testing of new system deployments, UAT scripts, and documentation of systems or workflows.
Work closely with external MSP for HelpDesk items and resolution of higher priority issues pertaining to deployed applications
Conduct or organize systems/platform trainings for new applications or updates to platforms/applications
Conduct and/or coordinate system updates across the company. Schedule/Deliver corporate applications trainings.


The qualified candidate will possess a track record of providing software implementation and support services in a life science or healthcare environment. Technical acumen, excellent written and verbal communication skills, and a demonstrated potential to continually grow into new responsibilities are needed. They must be self-motivated and able to work independently, but also recognize when to reach for assistance from other available resources to solve problems. Specific qualifications include:

BA/BS/MS in Computer Science, Engineering or related technical disciplines preferred
3-7+ years of relevant professional experience in academic or biopharma research institution
Training in a relevant life science
Expert user experience with several scientific applications for biology, chemistry, or pharmacology such as LIMS, SDMS, Data Visualization, ELN’s and others.(Biovia, IDBS, ChemAxon, Dotmatics, related)
Familiarity with clinical systems such as EDC, eTMF, CTMS and others would be beneficial but not required
Familiarity with scientific software used for computation and visualization.
Ability to create automation scripts using shell scripting, Python, SQL, and related scripting and query languages, experience with tools such as Pipeline Pilot, Spotfire, Tableau is a plus
Experience supporting researchers and scientists in biotech/pharma, or equivalent academic research computing environment.
Exceptional analytical, problem-solving, and troubleshooting abilities.
Strong written and verbal communication skills.